Welcome to Wichita Online
Wichita Online service should be straight forward and work. There are times when power failures, surges, and other issues can cause service problems that are local. These can sometimes be fixed with only a few steps. This page will try to provide the information needed to resolve your problems quickly.
Sometimes the new blazing Internet connection from Wichita Online can seem so different that everything seems a bit daunting. Below there are several bits of information that will be helpful for issues like Internet troubleshooting, email settings, and how to contact tech support if you need further help.
Internet Troubleshooting
If you have trouble getting online, try the following steps and your issue could be solved in a few minutes.
1. Unplug the power-over-ethernet adapter for 10 seconds and plug it back in.
2. Unplug the power to the router for 10 seconds and plug it back in.
3. Check connection to internet.
4. Restart the computer and other user equipment.
5. Call support line for other details.
Email Setup
If you have recently decided to use an email client (such as Outlook or Thunderbird), or if you have a made changes to your computer and don't know the settings for your email client, the list below should be everything you need. If you need specific instructions for setting up your e-mail client click here.
1. Your account username. The account username is the entire email address. (example: userid@example.com)
2. Your account password. If you have forgotten your password, an office call can have your password changed in a few minutes. Then you can go here and change it to whatever you like.
3. The Wichita Online e-mail servers. Below are images and your browser must support image loading.
Technical Support
Sometimes there are things that the customer at home will not be able to fix and will need to contact technical support. If you are still having issues, it is best to call the support line toll free at 1:877:529:WIFI or local at 580:529:5555 and see what the telephone support can do first. Then there may be a need for a technician to come by. The telephone support technician can help you make that decision.